Northwest SCADA currently accepts the following payment methods. The customer will have the option to select the payment method when placing an order.

• Credit Card (Visa, Mastercard, American Express)
• PayPal
• EFT, Direct Deposit, Wire Transfer
• Cheque
• Apple Pay, Google Pay, Samsung Pay

To place an oder, the customer does not need an account regardless of this, having an account comes with benefits. Opening an account with us enables you to save your personal information and review previous orders. Please note that we do not retain any payment information within your account. You can create an account by clicking here or by opting in when placing an order.

All orders shipped to Canadian Provinces will be taxed depending on billing address. The rate of tax will be determined by the exact delivery address and displayed when the order has been placed.

Orders placed are generally shipped the next day. Orders placed on holidays will be shipped on the next business day. Orders placed Saturday and Sunday will ship on the following Monday.

Once the order has shipped, an email notification with the tracking information will be sent. Please note that the tracking information can take up to 24 hours to update after your order has been dispatched.

When shipping outside of Canada, you will be responsible for paying any additional taxes or fees imposed by customs.

Northwest SCADA accepts returns within 30 days, 20% restocking fee may apply, buyer pays return shipping. Follow the link below to begin a return request. 

Returns are accepted within 30 days and carry the following terms.

• Return shipping is at buyers expense
• 20% restocking fee may apply
• Proof of purchase (e.g invoice or receipt) required

After our returns department receives the item they will issue the appropriate refund

Contact Us for more information.

Making a warranty claim:

1. Go to return.northwestscada.com or contact us, and our warranty & returns department will open a warranty case and collect any additional information required
2. Return the affected item(s) to our RMA department at (Item must be returned with a copy of the purchase receipt)
   Northwest SCADA
   ATTN: RMA DEPT
   PO Box 721
   Lytton, BC
   V0K1Z0 Canada
   1-877-321-5396
3. After our RMA department receives the item they will perform analysis to determine the cause of failure.
   If the cause of failure is determined to be within the warranty we will either repair or replace the product and ship it back to you at our expense.
   If the cause of failure is determined to be outside the warranty such as water damage on a device not specified for under water operation it will be handled as a repair.

1. Go to return.northwestscada.com or contact us, and our warranty & returns department will open a item return ticket and collect any additional information required
2. Return the item(s) to our RMA department at (Item must be returned with a copy of the purchase receipt)
   Northwest SCADA
   ATTN: RMA DEPT
   PO Box 721
   Lytton, BC
   V0K1Z0 Canada
   1-877-321-5396
3. After the item is recieved by our sales department they will issue the appropriate refund.