Specifications
Shipping Details
Downloads
Shipping Policy
Warehouse Pickup:
You have the option of selecting warehouse pickup for most of our products. To facilitate this process, please ensure that your order is paid in full online prior to pickup. If you’re interested in in-store pickup at our partner warehouses across the United States, please feel free to reach out to us. Pickup hours are Monday to Friday from 7 AM to 3 PM PST. An email confirmation will be dispatched to you once your order is ready for pickup.
Shipping Services:
The majority of items will be shipped using USPS and UPS services.
We offer a variety of shipping options. On occasion, a third-party supplier may oversee our inventory and handle the shipping of your products. Northwest SCADA and its Partners retain the right to select the courier for shipping, regardless of the choice made at checkout. It’s important to note that Northwest SCADA cannot guarantee specific courier shipping time frames, and any delays occurring after the product has left our or our partners’ warehouse are beyond our control.
Free Shipping:
As of now, Northwest SCADA does not provide free shipping within the United States.
Single Solar Module Shipping Policy:
To acquire Solar Modules from Northwest SCADA, a minimum order of 4 modules is mandatory. By placing an order for fewer than 4 modules, you automatically agree to the terms of single module shipping. It is crucial to comprehend that Northwest SCADA does not assume liability for damages that may transpire during shipping, and the company does not supply replacement modules in such instances. Your cooperation with and adherence to this policy are sincerely appreciated.
Order Delay Scenario:
Kindly note that Northwest SCADA cannot assure specific courier shipping time frames and bears no responsibility for any delays in shipping after the product has left either our warehouse or that of our partners.
Questions Regarding Returns:
For inquiries related to returns, we encourage you to review our Return Policy at northwestscada.com/return-policy.
Queries and Contact:
Should you have any queries about our shipping policy, please do not hesitate to get in touch with us:
Phone: 1-877-352-5396 Email: logistics@northwestscada.com
Return and Exchange Policy
General Policy
Our products are sold with the understanding that all sales are final. We do not offer returns or exchanges once a purchase is made. Please review your order carefully before making a purchase to ensure it meets your needs.
Exceptions
- Defective or Damaged Products: If you receive a product that is defective or damaged upon arrival, please contact us immediately to discuss potential refund or exchange options.
- Order Cancellation: Orders that have not yet been shipped may be eligible for cancellation. Please contact us directly for assistance.
Special Considerations
- Solar Panels, Generators, and Other Specific Items: Sales of solar panels, generators, solar module racking, open box items, special orders, orders over $10,000, and oversized items are final. These items cannot be returned or exchanged.
- Large Orders: Orders exceeding $10,000 are subject to our final sale policy, with no returns or exchanges permitted.
Additional Information
- Contact Information: For any questions or concerns regarding our policy, or to inquire about a defective or damaged product, please reach out to us at:
- Phone: 1-877-352-5396
- Email: sales@northwestscada.com
Summary
Please ensure your purchase decision is final, as we are unable to accommodate returns or exchanges. Our team is available to answer any questions you may have prior to your purchase to help ensure your satisfaction.
Warranty
All products are backed by the manufactures warranty first. You will find details regarding manufacture warranties below.
| Products & Accessories: | Warranty Period |
|---|---|
| KestrelMet Weather Stations | Two (2) years |
| Rainwise Weather Stations | Two (2) years |
| Victron Energy Products | Five(5) years |
| Canbat – Lithium Batteries | Ten (10) Years |
| Pylontech – Lithium Batteries | Ten (10) Years |
Any items not covered by the manufacture warranty above is covered by Northwest SCADA’s Limited 1 Year Warranty.
We want our customers to be confident in the products they purchase from us, which is why we offer a 1 year warranty on all of our products that are not covered by manufacture specified warranties below. In the event that something goes wrong, the buyer will only need to pay for return shipping.
Products that are damaged outside of the manufactures listed warranty specifications will not be covered under the warranty.
Solar Panel Warranty
All solar panels are backed by the solar panel manufactures warranty.
QUESTIONS
If you have any questions concerning our warranty policy, please contact us at:
1-877-352-5396
warranty@northwestscada.com