Shipping Policy

Warehouse Pickup:

You have the option of selecting warehouse pickup for most of our products. To facilitate this process, please ensure that your order is paid in full online prior to pickup. If you’re interested in in-store pickup at our partner warehouses across the United States, please feel free to reach out to us. Pickup hours are Monday to Friday from 7 AM to 3 PM PST. An email confirmation will be dispatched to you once your order is ready for pickup.

Shipping Services:

The majority of items will be shipped using USPS and UPS services.

We offer a variety of shipping options. On occasion, a third-party supplier may oversee our inventory and handle the shipping of your products. Northwest SCADA and its Partners retain the right to select the courier for shipping, regardless of the choice made at checkout. It’s important to note that Northwest SCADA cannot guarantee specific courier shipping time frames, and any delays occurring after the product has left our or our partners’ warehouse are beyond our control.

Free Shipping:

As of now, Northwest SCADA does not provide free shipping within the United States.

Single Solar Module Shipping Policy:

To acquire Solar Modules from Northwest SCADA, a minimum order of 4 modules is mandatory. By placing an order for fewer than 4 modules, you automatically agree to the terms of single module shipping. It is crucial to comprehend that Northwest SCADA does not assume liability for damages that may transpire during shipping, and the company does not supply replacement modules in such instances. Your cooperation with and adherence to this policy are sincerely appreciated.

Order Delay Scenario:

Kindly note that Northwest SCADA cannot assure specific courier shipping time frames and bears no responsibility for any delays in shipping after the product has left either our warehouse or that of our partners.

Questions Regarding Returns:

For inquiries related to returns, we encourage you to review our Return Policy at northwestscada.com/return-policy.

Queries and Contact:

Should you have any queries about our shipping policy, please do not hesitate to get in touch with us:

Phone: 1-877-352-5396 Email: logistics@northwestscada.com