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We make it hassle free to submit a return and warranty claim so you can receive a new product or refund as fast as possible.

Northwest SCADA offers free return shipping to all Canadian customers or ship with your own carrier at your expense.

Feeling out a return is super easy and takes less the 5 minutes. Receive a shipping label package it up and send it on its way.

3 Year Warranty

We want our customers to be confident in the products they purchase from us, which is why we offer a 3 year warranty on all of our products. In the event that something goes wrong, the buyer will only need to pay for return shipping. Products that are damaged outside of the listed specifications will not be covered under the warranty.

Solar Panel Warranty

All solar panels are backed by the manufactures 25 year warranty.

Contact Us for more information. 

30 Day Return Policy

We accept returns within 30 days of the date of purchase. The product must be new, unused, and in the original packaging. A restocking fee of 30% will apply. The customer is responsible for shipping costs. If it is deemed that a returned product is opened or used, the product will not be returned and the customer will be responsible for covering all costs related to shipping the product back. The customer will also be charged an inspection fee. Any product which arrives damaged will be refused. No exceptions. Refunds are received within 5 business days from the date the return is accepted. If an order is placed but not yet shipped, there will be no restocking fee and a full refund will be provided upon order cancellation.

Solar Panel Return Policy

All solar panel sales are final. No returns, no refunds. If you have any questions about a product before purchase, please contact us.

Contact Us for more information.